Terms

Below are Terms of Wellbeing Chiropractic Ltd services. Please read this before booking in your first appointment:

We require a £40 deposit to secure your first Chiropractic, Physiotherapy, Laser, X-ray, or IDD Consultation appointment.

For Red Light Therapy sessions, a £12 deposit is required.

If you cancel within 24 hours of your appointment, your deposit is non-refundable.

All deposits must be paid at the time of booking.

We will confirm all appointments 24 hours prior by text, please contact the centre on 01604 422488 or email [email protected] if you require to make changes with less than 24h notice.

We require 24 hours’ notice for cancelling or rescheduling follow-up appointments.

Failing to provide adequate notice may incur a cancellation fee of 50% of the treatment cost.

If you repeatedly cancel with less than 24 hours’ notice or do not attend your appointment, you will be charged the full price of the treatment.

All treatments, therapies and consultation fees must be paid in full on the day of appointment.

Prepaid treatment plans are valid for 24 months from the date of purchase and are non-transferable.

If you choose to cancel your plan before completion, any treatments already received will be recalculated at the standard (non-discounted) rate, and an additional £5 administration fee will apply.

Payment & Membership Terms

If paying for the plan by credit card or cash in instalments, please note that any unpaid treatments may be suspended or cancelled until the outstanding balance is settled.

Memberships Monthly payments are collected by Jane App on the 1st of each month.

We offer the following membership options:

• Silver membership – £44 a month (1 chiropractic treatment a month)

• Gold membership – £88 a month (2 chiropractic treatments a month)

• IDD Membership – £75 per month (1 IDD session per month)

Membership Benefits & Conditions

Your annual chiropractic re-examination is included in your membership price.

Any additional sessions will need to be paid for in the centre at the time of appointment at the discounted membership price.

This is a 12-month agreement which will renew automatically each year. You can opt out of this membership at any time as long as you notify us by email.

If you want to cancel your membership, please notify us via email or phone call. We will process the cancellation for you upon receipt of your written request.

We cannot accept cancellations verbally or retroactively — written notice is always required.

Membership fees are NON-REFUNDABLE and NON-TRANSFERABLE after the payment has been processed by Jane App.

Appointments & Missed Sessions

You can reschedule appointments online up to 24 hours before your scheduled appointment.

If you need to make any changes (reschedule/cancel) within 24 hours, please call us as charges may apply.

If you do not attend a booked session and do not give us 24 hours’ notice, the centre may, at its discretion, allow the credit to be applied to a new appointment or charge for the missed appointment.

You can only carry one session over to the next month once per year — prior written agreement with clinic staff is required.

If you do not use your appointment, the credit will be applied as a visit.

A second failed automated monthly payment will incur a £5 administration fee, and we reserve the right to cancel your membership.

Gift vouchers are valid for 6 months from the date of issue.

If you cancel your appointment with less than 24 hours’ notice, we reserve the right to invalidate your voucher.

Voucher refunds will incur a £5 administration fee.

If you would like to make a comment about our services, please do not hesitate to email us: [email protected]

GDPR Information Policy:

This privacy policy applies to Wellbeing Chiropractic Ltd, this site contains links to other websites, please note that once you enter another site then Wellbeing Chiropractic Ltd is no longer responsible for the privacy practices of these sites, Wellbeing Chiropractic treats the privacy of its users very seriously.

Wellbeing Chiropractic Ltd is subject to the General Data Protection Regulation (GDPR). Please read this policy carefully as it describes the types of personal data we may collect from you or that you may provide and the legal basis and practice of Wellbeing Chiropractic Ltd.

What personal data do we collect:

Personal Data, meaning information by which you may be personally identified directly or indirectly, including name, address, email & phone number.

We also collect personal data you provide to us either in your initial consultation form, screening at an event, by email or over the telephone, this includes name, address, date of birth and email address. If you pay for memberships or services electronically, your payment details will be securely processed and stored by our practice software, Jane App.

We may also keep any information contained in any correspondence you may have with us by post or email.

We may also obtain sensitive medical information directly from you or your GP, or other 3rd parties in relation to the assessment of care or insurance claims.

The provision of this information is subject to you giving us express consent to contact this third party and you specifically give permission to allow them to pass on this information to Wellbeing Chiropractic Ltd.

How we use your Personal Data and on what legal basis:

We use your personal data to manage and administer your care plan which forms the basis of a contract for services with us or insurance claims which relate to your contract for services to us.

We undertake at all times to protect your personal data, including any health and financial details, in a manner which is consistent with our duty of professional confidence and the requirements of GDPR concerning data protection. We will also take reasonable security measures to protect your personal data storage.

Wellbeing Chiropractic Ltd will hold all patient data electronically on specific practice software, the provider has given us their assurances that they are fully compliant with the General Data Protection Regulations. Access to this data is password protected, this data will be kept as a record of Chiropractic Treatment as required by the General Chiropractic Council of the United Kingdom.

We will never share your data with anyone who does not need access without your written consent. Only the following people/agencies will have routine access to your data:

• The medical records service who store and process our files

• Your practitioner(s) in order that they can provide you with treatment

• Our reception staff, because they organise our practitioners’ diaries, and coordinate appointments and reminders (but they do not have access to your medical history or sensitive personal information)

• Other administrative staff, such as our bookkeeper. Again, administrative staff will not have access to your medical notes, just your essential contact details.

We also use Brevo to coordinate our messages, send out Newsletters or educational emails so your name and email address may be saved on their server if you have opted to receive emails from us. Each email will have an option to opt out from further communication. We use AI agent provided by Fliweel.Tech company which is GDPR compliant. They are contracted not to share your details with any third parties. From time to time, we may have to employ consultants to perform tasks which might give them access to your personal data (but not your medical notes). We will ensure that they are fully aware that they must treat that information as confidential, and we will ensure that they sign a non-disclosure agreement.

You have the right to see what personal data of yours we hold, and you can also ask us to correct any factual errors.

Provided the legal minimum period has elapsed, you can also ask us to erase your records.

We want you to be absolutely confident that we are treating your personal data responsibly, and that we are doing everything we can to make sure that the only people who can access that data have a genuine need to do so.

Of course, if you feel that we are mishandling your personal data in some way, you have the right to complain.

If you are not satisfied with our response, then you have the right to raise the matter with the Information Commissioner’s Office.

Data Protection Complaints Procedure

We take the privacy of our patients seriously. If you have a concern about how we collect, use, or store your personal data, you can raise it with us using the process below.

How to make a complaint

You can submit a data protection complaint by: • Email: [email protected] • In writing: Magda Ballentine & Dave Ballentine – 28 Harborough Road, Kingsthorpe, Northampton NN2 7AZ • In person: Speak to a member of our team at reception

Please include as much detail as possible, including your name, contact details, and a description of your concern.

What happens next?

• Acknowledgement within 30 days – We will confirm receipt of your complaint and let you know who is handling it.

• Investigation – We will review the concern, which may involve checking our records, systems, or speaking with relevant staff.

• Response without undue delay – We will provide a full response setting out our findings and any action taken.

If you’re not satisfied with our response you have the right to raise your concern with UK’s Data Protection Regulator:

Information Commissioner’s Office (ICO)

Website: ico.org.uk

Helpline: 0303 123 111

This procedure is reviewed annually and was last updated 10/08/2026