Privacy Policy

At Wellbeing Chiropractic Ltd we are committed to safeguarding and preserving the privacy of our visitors.

This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site.

We do update this Policy from time to time so please do review this Policy regularly.

Information We Collect

In running and maintaining our website we may collect and process the following data about you:

1. Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.
2. Information provided voluntarily by you. For example, when you register for information or make a purchase.
3. Information that you provide when you communicate with us by any means.

Use of Cookies

Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website.

We may gather information about your general internet use by using the cookie.  Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever

You can adjust the settings on your computer to decline any cookies if you wish.  This can easily be done by activating the reject cookies setting on your computer.

Use of Your Information

We use the information that we collect from you to provide our services to you.  In addition to this we may use the information for one or more of the following purposes:

1. To provide information to you that you request from us relating to our products or services.
2. To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.
3. To inform you of any changes to our website, services or goods and products.

If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in.

We do NOT release any data to third parties unless instructed to under UK law.

Storing Your Personal Data

In operating our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing or processing. We do our upmost to ensure that all reasonable steps are taken to make sure that your data is treated stored securely.

Unfortunately, the sending of information via the internet is not totally secure and on occasion, such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, sending such information is entirely at your own risk.

Disclosing Your Information

We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:

1. In the event that we sell any or all of our business to the buyer.
2. Where we are legally required by law to disclose your personal information.
3. To further fraud protection and reduce the risk of fraud.

Third Party Links

On occasion we include links to third parties on this website. Where we provide a link it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data.

Access to Information

In accordance with the Data Protection Act 1998 you have the right to access any information that we hold relating to you. Please note that we reserve the right to charge a fee of £10 to cover costs incurred by us in providing you with the information.

AI Assistant for Out-of-Hours Enquiries

We use an AI-powered assistant provided by Voyce AI Ltd (voyce.ai) to respond to enquiries outside of our normal business hours via our website chat and telephone system. This automated technology helps us provide support when our team is unavailable.
Please note: You will be interacting with an automated AI system, not a human team member. You can request to speak to a human at any time.
When you interact with our AI assistant, we collect and process:

Your name and contact details (phone number and/or email address)
Details of your enquiry
Conversation history and voice recordings (for telephone interactions)
Booking time and staff preferences (if making an appointment)

How we use this information:
This information is used to respond to your enquiry, make appointments, and may be reviewed by our staff to improve our services. Voyce AI processes this data on our behalf as our data processor.
Data storage and security:

Conversation data is stored securely in a cloud server located in London, UK
Voyce AI uses encrypted connections and complies with UK GDPR, the Data Protection Act 2018, and industry security standards
Conversation logs are stored in VAPI, a GDPR-compliant third-party application
Personal data is pseudonymised where possible to enhance privacy
Access to stored data is restricted to authorised personnel only using role-based access controls
Conversation logs are automatically deleted 3 months following your appointment date

Third-party processing:
Voyce AI Ltd processes your data on our behalf solely for providing the AI assistant service. They do not use your data for their own purposes or share it with other third parties. Conversation logs may be reviewed to improve the AI system’s performance.
If payment is required, this is processed securely through Stripe, a third-party payment provider. We do not store your payment card details.
Your rights:
You have the right to:

Request deletion of your AI conversation data at any time
Request a copy of your conversation data
Object to automated processing
Request human intervention instead of AI processing
Not be subject to solely automated decision-making

To exercise any of these rights, please contact us using the email below in the Contacting Us section.

Our lawful basis for processing: We process your personal data on the basis of contract (fulfilling booking requests) and legitimate interests (improving our services).

Contacting Us

Please do not hesitate to contact us regarding any matter relating to this Privacy Policy at [email protected]